Points
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superfast attica

Frequently Asked Questions

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Thank you for your interest in participating to Seasmiles. You may join us here
All individuals must have completed a trip within the last 12 months with Superfast Ferries, Blue Star Ferries or Hellenic Seaways
Anyone aged 18 or over is entitled to join the Seasmiles programme.
Contact us at +30 210 8919800 to collect properly all required information.
Each account number is unique, the membership is strictly personal and each member can maintain only one personal account.
There is no such possibility.
Login to your My Seasmiles account and select from the menu "My Profile" to update your data. In case you need correction of your last/first name or date of birth, it is required to contact Seasmiles in written to provide copy of your passport or ID.
Select "Remind card number" and you will receive at your email address the relevant information.
Select "Forgot password" and you will receive at your email address the relevant information.
Login to your My Seasmiles account and select from the menu "Change Password" to set a new option.
Login to your My Seasmiles account, select from the menu "My Transactions" and press "Show Transactions".
Once your registration is successful, you receive your digital Blue card in your e-mail. Only Silver and Gold Members receive a physical plastic card.
To download your digital card in your device or to print it, login to your My Seasmiles account and go to ‘’My e-card’’ section. The digital card is open to all tiers Blue, Silver, Gold.
As soon as your Seasmiles account is upgraded to the Silver or the Gold tier, your new plastic membership card will be automatically sent to the postal address as registered in your profile, within ten (10) working days.
In order to replace your physical plastic card, please contact us and notify us of your lost or damaged card in timely manner. Your new plastic card will be sent within ten (10) working days to the postal address registered at your profile.
You may travel by presenting your digital card on your mobile device at all check points. Log in to your My Seasmiles account in order to save your digital card and use it to buy your tickets as well as your purchases & consumptions on board.
Seasmiles membership card is strictly personal, non-transferable and the name of the account holder is written on the front side of the card.
No points may be transferred in any way to another member of the programme.
You have to collect 1,000 points within any period of twelve (12) consecutive months from your registration date in the SeaSmiles programme.
It is necessary to accumulate 6,000 points within any period of twelve (12) consecutive months from your upgrade date to the Silver Tier.
You may earn 1 point for every 1€ of your personal ticket value, your vehicle and from your onboard purchases and/or consumptions.
Before your trip, you have to state your Seasmiles membership card number upon booking/issuing your ticket, otherwise no points are credited to your account. Requirement for a correct registration is to match the name as recorded on the ticket with that of your Seasmiles account.
You may login to your My Seasmiles account and then select " Claim Ticket Points" to set your request within 1 month from the trip date. Just remember that you may submit only one claim for your personal ticket and your car or motorcycle ticket for the same itinerary, date and route.
It is required to present your Seasmiles membership card upon order and before the bill is issued, at the bars, at the restaurants and at the shops on board.
Your account will be updated with the new points collection, within 24 hours upon completion of your trip.
You may call an agent at +30 210 8919800 from Mon to Fri 09:00am-17:00pm or login to your My Seasmiles account or use Seasmiles App or contact us.
This ticket is considered as a requirement to participate and does not grant any points to your account.
If you have not traveled, your ticket is excluded from the points collection even if paid.
For any seating category upgrade while on board, the difference on your ticket value is crediting the corresponding points in your account.
Group tickets or tour package tickets do not award points in your account.
Points collection does not apply for carriage of goods or small packages.
For any account disputes you have to send us your tickets/receipts within 30 days from the transaction date, otherwise points will be lost.
In case a receipt is not credited due to technical reasons, you have to contact us and send all related documents in order to register points at a later stage, only if the membership card number is stated on the receipt.
The points collected have no commercial value and under no circumstances can be exchanged for money.
Once you have completed the required points in your account from the date of your registration in the programme and according to the redemption charts for free trips.
In order to make your booking with points redemption, please contact us at 210 8919800. Reservation Department is open daily Mon - Fri, 09: 00-17: 00.
All free tickets are offered according to availability and refer to a confirmed accommodation type for a specific date and itinerary. The booking can be made at least three (3) working days before your upcoming trip.
Open date tickets with points redemption are issued free only for Adriatic Sea routes.
Free tickets can be collected from the Company's Central Agencies by presenting your Seasmiles card as well as your ID card or passport. Cooperating travel agencies cannot redeem points and issue free tickets.
In order to cancel your free issued ticket before the travel date, you have to return it only to our Company's Central Agencies, otherwise without your earlier notice, the ticket is invalid and the points redeemed cannot be returned to your account.
You may change your departure date only at the Company's Central Agencies, based on the new availability and accommodation type of your free ticket. Collaborating agencies cannot make any change.
Free tickets can be converted to Open Date tickets only at the Company’s Central Agencies. Collaborating agencies cannot make any change.
You may upgrade your accommodation class only on board depending on availability, one hour after departure. Central agencies and collaborating agencies cannot make any change.
In case of theft or loss, a free ticket is not reissued. You have to buy a new one in order to travel.
The benefits when using our network of partners refer exclusively to discounts and offers by presenting the membership card unless other is stated.

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Υou may change your personal data in your profile here, alternatively please complete your comment

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Υou may login to your account online and view your points balance here, alternatively please complete your request

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Υou may login to your account and claim your points online here, alternatively please complete your request

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Υou may fill in the form here, alternatively please complete your request

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For reservations with redemption of points, please contact our Reservations Department at tel. + 30 210 8919 800, Mon-Fri 09:00-17:00, alternatively please complete your request.

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Seasmiles Loyalty Scheme
Superfast Ferries & Blue Star Ferries
1-7 Lysikratous & Evripidou Street
176 74 Kallithea, Athens, Greece
Phone: (+30) 210 89 19 800
Fax: (+30) 210 89 19 139
E-mail: seasmiles@attica-group.com
Web: www.seasmiles.com

* Opening hours Mon - Fri 09:00-17:00

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