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Transfer from ΑΝΕΚ Smart

While entering my personal data on ANEK Smart points & tier transition form, i receive the error message "Member not found" What should i do?
You should enter your personal details exactly as they appear in the ANEK Smart program.If you have tried all available identification methods and still cannot complete the transfer, please contact Seasmiles Customer Care.
What is the correspondence of my ANEK Smart points to Seasmiles?
The transfer of your ANEK Smart points to Seasmiles, will be implement according to the following correspondence: 1 ANEK Smart point = 5 collection seasmiles
What happens to my ANEK Smart tier level when I transfer to Seasmiles?
Your tier will be transferred to Seasmiles according to the following equivalence: ANEK Smart FriendsBlueSilverSilverGoldGold If you already have a Seasmiles card, then the higher tier of your two cards will be maintained when you transfer.
I completed my transfer from ANEK Smart to Seasmiles. When will my transferred points and tier appear in My Seasmiles?
Your points & tier will be transfered to your account within 24 hours.
Can the transfer of my ANEK Smart points to Seasmiles be done on board or at an agency?
No, points can only be transfered through www.seasmiles.com
What happens if I don’t transfer my ANEK Smart points?
If you don't transfer your points until 31/12/2026, they will be lost.
I want to request the transfer of my ANEK Smart card to Seasmiles