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Ticket cancellation can be made at your travel agent. If you have made your booking through our official website, the Seamore app, or through our call center, please submit a request through the contact form by clicking on the “Request Submission” button below, making sure to fill in all the required information in detail. The cancellation terms vary by route and can be found in the related questions below.

HIGH SEASON: 03/04/26-19/04/26 & 28/05/26-13/09/26 LOW SEASON: All other dates except those mentioned in HIGH SEASON

Apart from the fuel surcharge and the environmental charge EU ETS, which are fully refundable in the event of cancellation, the refunded fare rate depends on the time of cancellation and in relation to the travel date. In particular, the following amounts are refunded:A 100% refund, up to 22 days prior to departure.A 80% refund, from 21 days up to 8 days prior to departure.A 50% refund, from 7 days to 24 hours prior to departure.The Company has no obligation to refund in case of cancellations made less than 24 hours prior to ship’s departure or if the passenger does not report at check-in.In the event of a partial cancellation of a round trip of which one crossing has been completed, the passenger will be refunded as above (based on the time of cancellation) for the crossing that is not completed.In the event of a whole cancellation of a round trip, the passenger will be refunded as above (based on the time of cancellation).Above refund policy is not valid to tickets issued with a special offer (e.g. Early Booking). In such cases, the cancellation terms of the offer are applicable.

HIGH SEASON: 03/04/26-19/04/26 & 28/05/26-13/09/26 LOW SEASON: All other dates except those mentioned in HIGH SEASON

HIGH SEASON: 03/04/26-19/04/26 & 28/05/26-13/09/26 LOW SEASON: All the other dates except those mentioned in HIGH SEASON