According to our cancellation policy which is mentioned in the General Conditions in our official website, these tickets can no longer be canceled or refunded.

 

Kindly be advised that since it is not permitted by law to reprint or reissue ferry tickets since they are only printed/issued once, when a ticket is lost, a new ticket must be bought.

 

Passengers must declare in writing the ticket(s) loss, indicating the departure date, the itinerary and the number of the lost ticket as well as the number of the new ticket bought. If after 1-month has passed and the lost tickets are not travelled, we reissue new tickets for the same destination at the same seating category, free of charge. There is no time limit for claiming these tickets.